Surveys and Feedback

No Forced Demos. No Hidden Costs. No Contracts.

Feedback from Stakeholders supports better decision making by Nonprofits. Affnetz Feedback covers all the bases for executing this essential function from each of your key stakeholders.

Trusted By Leading Nonprofits

Key Features

Affnetz Surveys and Feedback allows your Nonprofit to easily create and manage feedback loops with your stakeholders to support better decision making. This is a pretty basic need for Nonprofits, and Affnetz makes it available as part of our standard offering.

Affnetz Integration for More Robust Surveys and Feedback

Donors

Soliciting feedback from your donors can dramatically improve the donor journey in your Nonprofit, and uncover specific feedback related to a donor’s motivations for supporting your nonprofit. Affnetz can help you find out if there are areas where donors would like more information. Shy of asking direct questions to donors, this is a second-best option – and these responses are automatically logged for the long-term in the CRM.

Volunteers

Gathering feedback from volunteers can help fine-tune processes that help volunteers maximize their involvement, thus keeping motivated and committed to your Nonprofit. You could request specific feedback related to a volunteer orientation, or schedule periodic feedback opportunities with your volunteers related to their volunteer experience. Soliciting this feedback can be done anonymously and / or in an open matter which will allow you to follow-up directly with respondents.

Board of Directors

Candid and constructive feedback can help understand the attitudes, perceptions and opinions of board members. This helps the board and Nonprofit thrive by eliminating potential friction and expanding opportunities for engagement

Beneficiaries

Beneficiaries are often the forgotten stakeholders. Those receiving programs or services provided by Nonprofits sometimes lack a means and perhaps the motivation to interact with Nonprofits. Feedback from beneficiaries helps your Nonprofit improve programs and services to increase responsiveness and positive social outcomes. It also provides a form of agency and involvement to beneficiaries, but certainly is no substitute for more direct forms of individual and group engagement.

Testimonials

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Our Trusted Clients

FAQs

1. How does Affnetz help my Nonprofit stakeholders such as Donors, Volunteers, Board of Directors, and core Beneficiaries feel more engaged?

In a survey of Nonprofit organizations* respondents reported: Only 43% of donors made repeat gifts in the following year. Also, in our experience, less than 30% of volunteers return to serve year over year. Fundraising effectiveness and volunteer operations success over the long term depends on nurturing relationships with these and other Stakeholders to keep them coming back year after year. Nonprofits are under pressure to improve their Stakeholders’ experiences in several critical areas including:

Stakeholder Connectedness
Websites lacking fresh information
Information about other Stakeholders such as Donors, Volunteers, Board of Directors, and Beneficiaries
Event Management
Feedback mechanisms
Collaboration tools
Engagement of Sponsors and Advertisers

However, many Nonprofits rely on an array of standalone technical Solutions that do not allow them to provide the best experience for Stakeholders. Affnetz provides an affordable, integrated SaaS (Software as a Service) Platform that handles all your critical processes. Nonprofits can save time and money while delivering a superior experience for Stakeholders. * 2019 Fundraising Effectiveness Survey Report, The Fundraising Effectiveness Project – 2019 FUNDRAISING EFFECTIVENESS SURVEY REPORT

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2. How does Affnetz support collaboration within my Nonprofit?

Affnetz supports collaboration in multiple ways. For example, the Affnetz Intranet and Project Management module provides a collaboration Platform that your Stakeholders such as Donors, Volunteers, Board of Directors, Core Beneficiaries, and staff can use as a knowledge base, share files, and coordinate activities. Another example is the Affnetz social media dashboard. It enables your Stakeholders to build and leverage close professional relationships with other Stakeholders and event attendees. Stakeholders can create a post, share an update or comment on an existing update/post.

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3. My Nonprofit wants to collaborate with other organizations to raise awareness of our Mission. How can Affnetz support collaboration between our Nonprofit, other local, national, or international chapters of our Nonprofit or other organizations on joint initiatives or projects?

Research shows Nonprofit chapters often collaborate for two reasons:

First, it is an opportunity to reduce costs on things such as real estate, IT, Software, CMS, CRM, programs, and fees.

Second, some Nonprofits are exploring options for down-sizing or collaborating with other local, national, or international chapters of your Nonprofit or any other organization.

Also, Nonprofits collaborate with other organizations such as Chambers and Businesses to promote the Nonprofit’s Mission.

Your Nonprofit and other organizations that are using Affnetz have automatic compatibility for Inter-organizational sharing of data, projects, committees, and events.

The Affnetz Platform helps in cost savings, efficiency, better sponsor relationships, and new revenue generation from stakeholders such as Donors, Volunteers, Board of Directors, and in some cases from the Nonprofit’s core beneficiaries, event sponsors, and advertisers.

All modules can be securely integrated with a signed agreement between your Nonprofit and any other chapters, organizations using the Affnetz Solution.

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4. Due to cost-cutting reasons, we need to share IT, Member, Volunteer, Sponsor, and resources with other chapters. How does Affnetz help?

All Affnetz modules can be securely integrated with a signed agreement between your organization and any other organizations using the Affnetz solution.

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5. How can affnetz help in Donation renewals and Volunteer commitments?

For Donors: affnetz can support increased engagement with your organization. Frequent communication with donors can reduce attrition and reinforce their commitment to the organization’s Mission.

For Volunteers: enhanced collaboration and communication features of affnetz help clarify expectations for their volunteer duties and improve coordination to make optimal use of their time and talent.

Affnetz provides these important stakeholders with tools to increase the value of their contributions. It increases the “stickiness,” thus enhancing their commitments, service, and volunteer efforts. Stakeholders are reluctant to leave because it means giving up valuable benefits the Platform offers, including losing interaction opportunities and accumulated data.

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6. How can affnetz help current or potential Stakeholders (Donors, Volunteers, Board of Directors, Beneficiaries) prove ROI for renewing their commitment to my Nonprofit?

The affnetz SaaS Solution provides multiple benefits. Stakeholders can cite as proof of a positive ROI and increased opportunity to promote the Nonprofit’s Mission. Stakeholders sharing social media updates about their specialized area of work, and community engagement help them become brand ambassadors for your Nonprofit.

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7. How can affnetz help my Nonprofit solve problems in generating new Donation and Sponsor revenue?

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8. Does affnetz have a centralized Stakeholders (Donors, Volunteers, Board of Directors, Beneficiaries) database?

Affnetz has a comprehensive Stakeholders database functionality that allows your Nonprofit to capture a robust set of Stakeholders data. The database includes a complete Customer Relation Management (CRM) system to help you keep detailed tabs on the health of your stakeholders. The affnetz CRM function allows the organization to have a complete view of actions that build and sustain the health of the member base. FEATURES

Comprehensive Stakeholders /donor/volunteer database
Log all interactions with stakeholders– emails, phone calls, marketing campaigns
Track stakeholders commitments, donations, and renewals
Marketing automation – manage marketing programs including email campaigns with tracking
Interfaces with Intuit QuickBooks® to log all payments and refunds including promo or sponsor code integration
Tags on Stakeholder entries (e.g., identify Donors, Volunteers, Board of Directors, to serve on committees)
Allows Stakeholders and non-Stakeholders (guest) listings Event attendees are added to the database when they register, which allows this information to be used for recruiting new Stakeholders.

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9. How does affnetz support outbound mail campaigns to Stakeholders such as Donors, Volunteers, Board of Directors, and the Nonprofit’s core beneficiaries?

The affnetz Customer Relation Management (CRM) system supports a full-featured native e-mail campaign capability.

E-mail campaigns can be tailored to Stakeholder segments and sub-segments

10. How does the affnetz CRM work?

affnetz member/donor/volunteer database. Data can be input and referenced from a computer or smartphone. Second, permissions to the database can be tailored by the administrator, depending on the requirements of the user. Staff would have full access to the database. Members would be able to access the data to support their ongoing networking and communication activities. Third, the staff would be able to handle master data management to ensure the integrity of the data. They make sure the data is clean and up to date. Fourth, the CRM module provides email campaign management, which enables workflow from the initial campaign concept through build, test, deployment, and post-campaign analysis. It also allows control of multiple lists for segmentation. Fifth, the affnetz CRM provides analytics tools to make sense of the database contents for decision making in such efforts as

Campaign evaluation
Managing and segmenting lists for targeted marketing
Measure results across channels

Sixth, lead generation and follow-up tracking for prospective members and current members. This allows assessment of member behavior in the quest to provide innovative engagement opportunities.

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How do you create a donor strategy?

Creating a donor strategy is essential to building a long-term and mutually beneficial relationship with a donor. Donor engagement and moves management go a long way toward implementing your donor strategy, and you’ll want to craft this strategy based on active listening and learning what your donor’s motivational triggers are – that is – what motivates and compels them to donate to your Nonprofit. Build all your donor engagement around these motivational triggers.

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How do you build relationships with donors?

In order to build relationships with donors you have to make them feel like there is a relationship between them and your NOnprofit. That is, do they feel like donating to your Nonprofit is a transaction, or do they really feel like it’s a mutually beneficial relationship? THey’re likely to feel like it’s a relationship if you’re honoring their communication preferences, spelling their names correctly, not ignoring one spouse when in fact both are donors, and you are dialed in on why they donate to your Nonprofit. Do they like a particular program? Are they friends with your Board Chair? Do they have a personal story from their past that links them to the mission? Find out! Ask! Listen! And, remember.

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Why is donor segmentation important?

Know thine audience! Segment donors based on their interests, donation giving level, preferred method of communication, and other key variables. If you have special news about a particular program, wouldn’t it be great to send a special email / letter only to those donors with a keen interest in that program – say 25 vs 250? That makes the 25 feel really special, and you’re dialed in to their interests. And, if you’re doing a mass snail mail, don’t include an ask string with a $10,000 giving option to donors who have never given over $100 – likewise, you might not want to include your $10,000 donors in the snail mail and opt to meet face-to-face with them instead. Segmentation is also very helpful in excluding donors who recently gave. So, you could exclude donors from receiving a fundraising appeal that will go out to lapsed donors who gave over $250 last year or the prior year. If you’ve got a good CRM, you can run this report and segment your donors.

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Why is it important to communicate with donors?

If you want to build a relationship, then move beyond treating donors like an ATM. Go beyond the transaction and build a relationship. You have to do this through communication. ANother key reason to communicate with donors is that there is always the assumption that donors know more about your Nonprofit than they do. Quite simply – they don’t. Trust me. No matter what you think, donors don’t know as much about your Nonprofit as you think they do. You can address and remedy this problem through communication with your donors.

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What is donation management software?

Donation management software usually consists of a CRM that tracks donations amounts, dates, and donor information. It is usually quite limited in terms of its functionality. A step up is Donor management software that offers more options but still doesn’t offer a full array of integrated functionality needed for complete donor engagement. Donor Management and Engagement Software is fully integrated software that offers Nonprofits a turnkey solution for their donation management, donor management and donor engagement needs.

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What is a donor engagement plan?

A donor engagement plan is developed by a Nonprofit’s fundraising team and lays out the touch points associated with engaging a donor throughout a year. This is also called the moves management process. All donors will have a donor engagement plan, while most major donors have a donor engagement plan that is unique to each major donor

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Why is donor engagement software important?

Donor engagement software is vital to the success of a Nonprofit. An integrated system will provide you with a seamless view of each donor’s journey in your Nonprofit. All your data is under one roof, with functionality across multiple modules, all of which are integrated. This integration frees your team up to focus higher value tasks like donor engagement and mission-oriented tasks rather than cobbling data together from various standalone software programs. Donor engagement software is a virtual employee of sorts, which makes a huge difference for any Nonprofit, but can be a gamechanger for the fundraising programs of smaller-sized Nonprofits.

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What is the purpose of a donor survey?

Some Nonprofits send their donors surveys to find out more about preferences and satisfaction levels. These surveys often provide good insights and feedback to the Nonprofit. ONe thing to keep in mind is over-communication with donors, and if feedback would only come from those who are already most likely to communicate with the Nonprofit.

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Affnetz Surveys and Feedback Read More

Affnetz Feedback Software

Feedback from Stakeholders supports better decision making by Nonprofits. Affnetz Feedback covers all the bases for executing this essential function from each of your key stakeholders.

Affnetz Surveys and Feedback allows your Nonprofit to easily create and manage feedback loops with your stakeholders to support better decision making. This is pretty basic need for Nonprofits, and Affnetz makes it available as part of our standard offering.

This means you don’t have another costly subscription for survey software, and this functionality is integrated with your CRM – which means you can capture non-anonymized feedback in a stakeholder’s record, which will help improve the stakeholder’s experience with your Nonprofit as staff can easily view the feedback in the Affnetz system.

Donors – Soliciting feedback from your donors can dramatically improve the donor journey in your Nonprofit, and uncover specific feedback related to a donor’s motivations for supporting your nonprofit. This has the potential to increase donor engagement and contributions to your Nonprofit. You can also find out if there are areas where donors would like more information. Shy of asking direct questions to donors, this is a second-best option – and these responses are automatically logged for the long-term in the CRM.

Volunteers –Gathering feedback from volunteers can help fine-tune processes that help volunteers maximize their involvement, thus keeping motivated and committed to your Nonprofit. You could request specific feedback related to a volunteer orientation (Was it too long? Too Short? What topics should be covered? Etc.), or schedule periodic feedback opportunities with your volunteers related to their volunteer experience. Soliciting this feedback can be done anonymously and / or in an open matter which will allow you to follow-up directly with respondents.

Board of Directors – Candid and constructive feedback can help understand the attitudes, perceptions and opinions of board members. This helps the board and Nonprofit thrive by eliminating potential friction and expanding opportunities for engagement.

Beneficiaries– Beneficiaries are often the forgotten stakeholders. Those receiving programs or services provided by Nonprofits sometimes lack a means and perhaps the motivation to interact with Nonprofits. Feedback from beneficiaries helps your Nonprofit improve programs and services to increase responsiveness and positive social outcomes. It also provides a form of agency and involvement to beneficiaries, but certainly is no substitute for more direct forms of individual and group engagement.

Sponsors – Feedback from sponsors is vital to maintaining and growing sponsorship revenue. Sponsor’s motivations for providing support are usually quite different than donors, and this feedback helps your Nonprofit better understand their motivations and needs. This helps you tailor the reporting metrics to be as responsive as possible to sponsors to help them capture (e.g., website hits during an event, logo impressions, etc.).

Community-at-Large – How is your Nonprofit viewed by the public? In an era of lightning-quick social media meltdowns, soliciting feedback can help your Nonprofit better understand public perceptions and quickly adapt to any market changes.

Staff – Soliciting staff feedback in a formalized manner helps enhance the Nonprofit operations. From enhancing the work environment to identifying opportunities and possible problems, staff can provide their frontline views through surveys

Features

BENEFIT – Manage your organization more effectively with complete visibility to all members with Affnetz Software

Design interactive surveys for web and mobile use

Track survey completion

◉ Reporting with essential data summarization (totals, percentages, average, etc.)

Easy-to-use data visualizations and graph

Real-time analytics for event promotion, marketing and management

Templates/Themes based on the time of the year or special occasion and solicit feedback from the members, customers, or their target market.

The system aggregates the feedback received, and decisions can be taken based on the data.

Specific and non-anonymized feedback can be captured in a respondent’s record in the CRM.

Surveys and Feedback

Trusted By Leading Nonprofits

Key Features

Affnetz Integration for More Robust Surveys and Feedback

Donors

Volunteers

Board of Directors

Beneficiaries

Testimonials

FAQs

Try Surveys and Feedback For Free

Affnetz Feedback Software

Features

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