Surveys and Feedback

Affnetz Feedback Software

Feedback from Stakeholders supports better decision making by Nonprofits. Affnetz Feedback covers all the bases for executing this essential function from each of your key stakeholders.

Affnetz Surveys and Feedback allows your Nonprofit to easily create and manage feedback loops with your stakeholders to support better decision making. This is pretty basic need for Nonprofits, and Affnetz makes it available as part of our standard offering.

This means you don’t have another costly subscription for survey software, and this functionality is integrated with your CRM – which means you can capture non-anonymized feedback in a stakeholder’s record, which will help improve the stakeholder’s experience with your Nonprofit as staff can easily view the feedback in the Affnetz system.

Donors  – Soliciting feedback from your donors can dramatically improve the donor journey in your Nonprofit, and uncover specific feedback related to a donor’s motivations for supporting your nonprofit. This has the potential to increase donor engagement and contributions to your Nonprofit. You can also find out if there are areas where donors would like more information. Shy of asking direct questions to donors, this is a second-best option – and these responses are automatically logged for the long-term in the CRM. 

Volunteers –Gathering feedback from volunteers can help fine-tune processes that help volunteers maximize their involvement, thus keeping motivated and committed to your Nonprofit. You could request specific feedback related to a volunteer orientation (Was it too long? Too Short? What topics should be covered? Etc.), or schedule periodic feedback opportunities with your volunteers related to their volunteer experience. Soliciting this feedback can be done anonymously and / or in an open matter which will allow you to follow-up directly with respondents.   

Board of Directors – Candid and constructive feedback can help understand the attitudes, perceptions and opinions of board members. This helps the board and Nonprofit thrive by eliminating potential friction and expanding opportunities for engagement.

Beneficiaries– Beneficiaries are often the forgotten stakeholders. Those receiving programs or services provided by Nonprofits sometimes lack a means and perhaps the motivation to interact with Nonprofits. Feedback from beneficiaries helps your Nonprofit improve programs and services to increase responsiveness and positive social outcomes. It also provides a form of agency and involvement to beneficiaries, but certainly is no substitute for more direct forms of individual and group engagement. 

Sponsors – Feedback from sponsors is vital to maintaining and growing sponsorship revenue. Sponsor’s motivations for providing support are usually quite different than donors, and this feedback helps your Nonprofit better understand their motivations and needs. This helps you tailor the reporting metrics to be as responsive as possible to sponsors to help them capture (e.g., website hits during an event, logo impressions, etc.).

Community-at-Large – How is your Nonprofit viewed by the public? In an era of lightning-quick social media meltdowns, soliciting feedback can help your Nonprofit better understand public perceptions and quickly adapt to any market changes.

Staff – Soliciting staff feedback in a formalized manner helps enhance the Nonprofit operations. From enhancing the work environment to identifying opportunities and possible problems, staff can provide their frontline views through surveys

Features