Surveys and Feedback
Feedback from stakeholders supports better decision making by Nonprofits. Affnetz Feedback covers all the bases for executing this essential function from each of your key stakeholders.
Trusted By Leading Nonprofits
Key Features of Feedback software
Design interactive surveys
Track survey completion
Reporting with essential data summarization
Easy-to-use data visualizations and graphs
Real-time analytics for event promotion
Templates/Themes based on special occasions
Affnetz Integration for More Robust Surveys and Feedback
Soliciting feedback from your donors can dramatically improve the donor journey in your Nonprofit, and uncover specific feedback related to a donor’s motivations for supporting your Nonprofit. Affnetz can help you find out if there are areas where donors would like more information. Shy of asking direct questions to donors, this is a second-best option – and these responses are automatically logged for the long-term in the CRM.
Board of Directors
Candid and constructive feedback can help understand the attitudes, perceptions and opinions of board members. This helps the board and Nonprofit thrive by eliminating potential friction and expanding opportunities for engagement.
Our Trusted Clients
In a survey of Nonprofit organizations* respondents reported:
Only 43% of donors made repeat gifts in the following year.
Also, in our experience, less than 30% of volunteers return to serve year over year.
Fundraising effectiveness and volunteer operations success over the long term depends on nurturing relationships with these and other stakeholders to keep them coming back year after year. Nonprofits are under pressure to improve their stakeholders’ experiences in several critical areas including:
- Stakeholder Connectedness
- Websites lacking fresh information
- Information about other stakeholders such as donors, volunteers, board of directors, and beneficiaries
- Event Management
- Feedback mechanisms
- Collaboration tools
- Engagement of Sponsors and Advertisers
However, many Nonprofits rely on an array of standalone technical solutions that do not allow them to provide the best experience for stakeholders.
Affnetz provides an affordable, integrated SaaS (Software as a Service) platform that handles all your critical processes.
Nonprofits can save time and money while delivering a superior experience for stakeholders.
* 2019 Fundraising Effectiveness Survey Report, The Fundraising Effectiveness Project –
Affnetz supports collaboration in multiple ways.
For example, the Affnetz Intranet and Project Management module provides a collaboration platform that your stakeholders such as donors, volunteers, board of directors, core beneficiaries, and staff can use as a knowledge base, share files, and coordinate activities.
Another example is the Affnetz social media dashboard. It enables your stakeholders to build and leverage close professional relationships with other stakeholders and event attendees. Stakeholders can create a post, share an update or comment on an existing update/post.
Research shows Nonprofit chapters often collaborate for two reasons:
First, it is an opportunity to reduce costs on things such as real estate, IT, Software, CMS, CRM, programs, and fees.
Second, some Nonprofits are exploring options for down-sizing or collaborating with other local, national, or international chapters of your Nonprofit or any other organization.
Also, Nonprofits collaborate with other organizations and businesses to promote the Nonprofit’s mission.
Your Nonprofit and other organizations that are using Affnetz have automatic compatibility for Inter-organizational sharing of data, projects, committees, and events.
The Affnetz Platform helps in cost savings, efficiency, better sponsor relationships, and new revenue generation from stakeholders such as donors, volunteers, board of directors, and in some cases from the Nonprofit’s core beneficiaries, event sponsors, and advertisers.
All modules can be securely integrated with a signed agreement between your Nonprofit and any other chapters, organizations using the Affnetz solution.
For Donors: Affnetz can support increased engagement with your Nonprofit. Frequent communication with donors can reduce attrition and reinforce their commitment to the Nonprofit’s mission.
For Volunteers: enhanced collaboration and communication features of Affnetz help clarify expectations for their volunteer duties and improve coordination to make optimal use of their time and talent.
Affnetz provides these important stakeholders with tools to increase the value of their contributions. It increases the “stickiness,” thus enhancing their commitments, service, and volunteer efforts. Stakeholders are reluctant to leave because it means giving up valuable benefits the platform offers, including losing interaction opportunities and accumulated data.
Stakeholders can cite as proof of a positive ROI and increased opportunity to promote the Nonprofit’s mission.
Stakeholders sharing social media updates about their specialized area of work, and community engagement help them become brand ambassadors for your Nonprofit.
In order to build relationships with donors you have to make them feel like there is a relationship between them and your Nonprofit. That is, do they feel like donating to your Nonprofit is a transaction, or do they really feel like it’s a mutually beneficial relationship?
Affnetz has a comprehensive Stakeholders Database functionality that allows your Nonprofit to capture a robust set of stakeholders’ data.
The database includes a complete Customer Relation Management (CRM) system to help you keep detailed tabs on the health of your stakeholders.
The Affnetz CRM function allows the organization to have a complete view of actions that build and sustain the health of the stakeholder base.
- Comprehensive Stakeholders /Donor/Volunteer database
- Log all interactions with stakeholders– emails, phone calls, marketing campaigns
- Track stakeholders commitments, donations, and renewals
- Marketing automation – manage marketing programs including email campaigns with tracking
- Interfaces with Intuit QuickBooks® to log all payments and refunds including promo or sponsor code integration
- Tags on Stakeholder entries (e.g., identify Donors, Volunteers, Board of Directors, to serve on committees)
- Allows stakeholders and non-stakeholders (guest) listings. Event attendees are added to the database when they register, which allows this information to be used for recruiting new stakeholders.
The Affnetz Customer Relation Management (CRM) system supports a full-featured native e-mail campaign capability.
E-mail campaigns can be tailored to stakeholder segments and sub-segments
First, data is captured and stored in the Affnetz member/donor/volunteer database. Data can be input and referenced from a computer or smartphone.
Second, permissions to the database can be tailored by the administrator, depending on the requirements of the user. Staff would have full access to the database. Stakeholders would be able to access the data to support their ongoing networking and communication activities.
Third, the staff would be able to handle master data management to ensure the integrity of the data. They make sure the data is clean and up to date.
Fourth, the CRM module provides email campaign management, which enables workflow from the initial campaign concept through build, test, deployment, and post-campaign analysis. It also allows control of multiple lists for segmentation.
Fifth, the Affnetz CRM provides analytics tools to make sense of the database contents for decision making in such efforts as
- Campaign evaluation
- Managing and segmenting lists for targeted marketing
- Measure results across channels
Sixth, lead generation and follow-up tracking for prospective donors and current donors. This allows assessment of donor behavior in the quest to provide innovative engagement opportunities.
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Affnetz Feedback Software
Feedback from Stakeholders supports better decision making by Nonprofits. Affnetz Feedback covers all the bases for executing this essential function from each of your key stakeholders.
Affnetz Surveys and Feedback allows your Nonprofit to easily create and manage feedback loops with your stakeholders to support better decision making. This is pretty basic need for Nonprofits, and Affnetz makes it available as part of our standard offering.
This means you don’t have another costly subscription for survey software, and this functionality is integrated with your CRM – which means you can capture non-anonymized feedback in a stakeholder’s record, which will help improve the stakeholder’s experience with your Nonprofit as staff can easily view the feedback in the Affnetz system.
Donors – Soliciting feedback from your donors can dramatically improve the donor journey in your Nonprofit, and uncover specific feedback related to a donor’s motivations for supporting your nonprofit. This has the potential to increase donor engagement and contributions to your Nonprofit. You can also find out if there are areas where donors would like more information. Shy of asking direct questions to donors, this is a second-best option – and these responses are automatically logged for the long-term in the CRM.
Volunteers –Gathering feedback from volunteers can help fine-tune processes that help volunteers maximize their involvement, thus keeping motivated and committed to your Nonprofit. You could request specific feedback related to a volunteer orientation (Was it too long? Too Short? What topics should be covered? Etc.), or schedule periodic feedback opportunities with your volunteers related to their volunteer experience. Soliciting this feedback can be done anonymously and / or in an open matter which will allow you to follow-up directly with respondents.
Board of Directors – Candid and constructive feedback can help understand the attitudes, perceptions and opinions of board members. This helps the board and Nonprofit thrive by eliminating potential friction and expanding opportunities for engagement.
Beneficiaries– Beneficiaries are often the forgotten stakeholders. Those receiving programs or services provided by Nonprofits sometimes lack a means and perhaps the motivation to interact with Nonprofits. Feedback from beneficiaries helps your Nonprofit improve programs and services to increase responsiveness and positive social outcomes. It also provides a form of agency and involvement to beneficiaries, but certainly is no substitute for more direct forms of individual and group engagement.
Sponsors – Feedback from sponsors is vital to maintaining and growing sponsorship revenue. Sponsor’s motivations for providing support are usually quite different than donors, and this feedback helps your Nonprofit better understand their motivations and needs. This helps you tailor the reporting metrics to be as responsive as possible to sponsors to help them capture (e.g., website hits during an event, logo impressions, etc.).
Community-at-Large – How is your Nonprofit viewed by the public? In an era of lightning-quick social media meltdowns, soliciting feedback can help your Nonprofit better understand public perceptions and quickly adapt to any market changes.
Staff – Soliciting staff feedback in a formalized manner helps enhance the Nonprofit operations. From enhancing the work environment to identifying opportunities and possible problems, staff can provide their frontline views through surveys
BENEFIT – Manage your organization more effectively with complete visibility to all members with the integrated Affnetz solution.
Design interactive surveys for web and mobile use
Track survey completion
◉ Reporting with essential data summarization (totals, percentages, average, etc.)
Easy-to-use data visualizations and graph
Real-time analytics for event promotion, marketing and management
Templates/Themes based on the time of the year or special occasion and solicit feedback from the members, customers, or their target market.
The system aggregates the feedback received, and decisions can be taken based on the data.
Specific and non-anonymized feedback can be captured in a respondent’s record in the CRM.